Terms and Conditions of Service

Last Updated: October 27, 2024

These Terms and Conditions (“Terms”) govern all services provided by Artisan Kitchen Works (referred to as “Company,” “We,” “Us,” or “Our”) to the client (referred to as “Client” or “You”) regarding kitchen remodeling, renovation, and related construction services in the Tacoma, WA area. By engaging Our services, You agree to abide by these Terms.

1. Scope of Work and Estimates

  1. Proposal: All work will be carried out as detailed in the separate, signed Project Proposal and Estimate (“Proposal”). The Proposal outlines the scope, materials, estimated timeline, and total cost.
  2. Exclusions: Unless specifically included in the Proposal, services such as moving/storing Client belongings, cleaning dust from non-work areas, or remediation of hidden issues (e.g., mold, unforeseen structural problems) are excluded.
  3. Change Orders: Any deviation or change from the original Proposal, including material upgrades or additional work, must be documented in a signed Change Order. Change Orders may result in adjustments to the project cost and timeline.

2. Pricing and Payment

  1. Initial Deposit: A non-refundable initial deposit (specified in the Proposal) is required to secure the project start date and order long-lead-time materials.
  2. Payment Schedule: Payments will be due in milestones as specified in the Proposal (e.g., upon project commencement, upon cabinet delivery, upon rough inspection, upon substantial completion).
  3. Final Payment: The final payment is due immediately upon substantial completion of the project, defined as the point when the kitchen is functionally complete and ready for use, regardless of minor punch list items.
  4. Late Payments: Payments not received by the due date may incur a late fee of 1.5% per month (or the maximum allowed by law) and may lead to a suspension of work until the account is settled.

3. Project Timeline and Delays

  1. Estimated Timeline: The timeline provided in the Proposal is an estimate and not a guarantee. We will make every reasonable effort to adhere to the schedule.
  2. Causes for Delay: We are not responsible for delays caused by factors outside Our control, including, but not limited to, material shortages, shipping delays, delays in municipal permit approval, severe weather, or Client delays (e.g., slow decision-making, unapproved Change Orders).
  3. Access: The Client must provide clear, safe, and uninterrupted access to the work area during agreed-upon working hours (typically Monday–Friday, 9:00 AM – 5:00 PM).

4. Client Responsibilities

The Client agrees to:

  • Clear the entire work area of all personal property, valuables, and perishable items before the start date.
  • Be responsible for the safety and welfare of all children and pets during construction.
  • Ensure all necessary utilities (water, electricity) are available and accessible to the work crew.
  • Promptly review and approve any samples, drawings, or Change Orders presented by the Company.

5. Warranties and Liability

  1. Workmanship Warranty: We guarantee Our installation and construction workmanship for a period of one (1) year from the date of final payment. This warranty covers defects in installation only and does not cover material wear and tear, misuse, or damage caused by the Client.
  2. Material Warranty: All materials (cabinets, appliances, fixtures, etc.) are covered solely by the manufacturer’s warranty. We will assist the Client in submitting claims but are not responsible for manufacturer defects.
  3. Limitation of Liability: In no event shall Artisan Kitchen Works be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the service. Our liability is limited to the total contract price paid by the Client.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Pierce County, Tacoma, WA.

7. Acceptance of Terms

By digitally accepting the Project Proposal or by making the initial deposit, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.